背包客棧自助旅行論壇
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亞航

亞航,已經無法退款?

1 1099
essic
#1
舊 2020-07-01, 12:42
我記得我收到此信之後就已經上客服,可是後來一直收到消息,也找不到相關證明。
現在線上客服都回覆此班機是正常起飛。
有點久了,請問有人知道補救方式嗎?

Dear Guest,

We regret to inform you that your AirAsia flight Z2-7140 scheduled to depart from Cebu (CEB) to Taipei (TPE) on February 29, 2020 has been cancelled due to the compliance with the Philippine government's directive imposing travel restrictions from The People's Republic of China.

We sincerely apologize for any inconvenience caused, and you may select one of the following service recovery options below:

1. Move flight: One-time flight change to a new travel date on the same route within 30 calendar days beginning on 29 March 2020 without additional cost, subject to seat availability. Applicable for guests affected by cancelled flights and travel restrictions imposed; OR
原文載於: 背包客棧自助旅行論壇 https://www.backpackers.com.tw/forum/showthread.php?t=10433400

2. Credit account: Retain the value of your fare in your AirAsia BIG Loyalty account for future travel with AirAsia. The online credit account is to be redeemed for booking within 90 calendar days from the issuance date for your travel with us. The actual travel dates can be after the expiry date as long as our flight schedule is out. Applicable for affected flights to/from mainland China, Taiwan, Hong Kong SAR, and Macao SAR until 28 March 2020; OR

3. Full refund: Obtain a full refund to your original payment method for the amount equivalent to your booking. Applicable for affected flights to/from mainland China, Hong Kong SAR, Macao SAR, and Taiwan until 28 March 2020 that was ticketed prior to 28 January 2020.

For credit account or full refund of bookings made and paid through a travel agent or third party, kindly contact the travel agent directly.

We sincerely apologize for any inconvenience caused. Please disregard this email if changes have been made.

Regards,

AirAsia
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wanda101do wanda101do 已通過手機驗證. 門號所屬國家:Taiwan
#2
舊 2020-07-01, 20:13
現行亞航停飛的班機只剩下1.更改到10/31前飛行的航班2.退點數到Credit account
我的班機是8/31亞庇回桃園,昨天收到停飛通知,只有兩個選項哦!

你當初申請退款或退回信用帳戶不是有個案號碼嗎?
從亞航官網登入會員找"我的案子",會有案例編號,找到案例編號,再跟客服說你已經申請退款。