背包客棧自助旅行論壇
[廉價航空]我有大概爬了一下有看到有團友也是收到這樣的英文信件..但是我的是顯示退款~但是我實在是不太懂他的意思~麻煩各位大大幫我解釋一下okin...不退款的付款,並承認Scoot對您不承擔任何責任。優惠券可轉讓。所以這個到底是什麼意思~讓我有看沒有懂~可以麻煩懂的大大幫我解答一下~
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shokan shokan 目前離線 shokan 已通過手機驗證. 門號所屬國家:Taiwan
背包客
文章: 6
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註冊日期: 2018-02-25
舊 酷航英文退款信件 - 2019-03-04, 23:25

我有大概爬了一下有看到有團友也是收到這樣的英文信件..但是我的是顯示退款~但是我實在是不太懂他的意思~麻煩各位大大幫我解釋一下
oking Ref:

Dear HSIN-YI CHEN,

Due to operational reasons, there is a change of aircraft type in one or more flights on your booking. Refund of your seat(s) will be made through travel voucher valid for six months from the date of issue. Scoot will process your refund within 02 weeks from this email notification. You may use the vouchers for ancillary services directly levied and provided by Scoot via Manage My Booking for this flight, or for future bookings on Scoot marketed and operated flights (Designator Code "TR"). If you have questions or require assistance, please direct all your enquiries to the Scoot Call Centre or our Social Media Page. You may also refer to our website for more information.

We thank you for your continued support and apologise for any inconvenience caused.

Thank you.

The Scoot Team

這是他們發給我的第一封電子郵件.我用翻譯出來的意司是如下

oking Ref:親愛的HSIN-YI CHEN,由於運營原因,您預訂的一個或多個航班的飛機類型會發生變化。您的座位退款將通過旅行優惠券簽發,有效期為自簽發之日起六(6)個月。 Scoot將在此電子郵件通知後的02週內處理您的退款。您可以使用憑證直接由Scoot通過管理我的預訂為此航班徵收和提供的輔助服務,或未來預訂Scoot上市和運營的航班(指定代碼“TR”)。如果您有任何疑問或需要幫助,請將您的所有問題直接發送至酷航呼叫中心或社交媒體頁面。您也可以參考我們的網站了解更多信息。我們感謝您的不斷支持,並對由此造成的不便表示歉意。謝謝。酷航團隊
原文載於: 背包客棧自助旅行論壇 https://www.backpackers.com.tw/forum/showthread.php?t=10249262
原文載於: 背包客棧自助旅行論壇 https://www.backpackers.com.tw/forum/showthread.php?t=10249262


後來今天我又收到他的第二封英文信...
Dear HSIN-YI CHEN,

Here is your Scoot travel voucher issued under booking reference . Details of your voucher and redemption instructions can be found below.

To redeem your voucher, please refer to the instructions at the bottom of this email.

Thank you for choosing to fly with Scoot. We hope to welcome you aboard again soon.

The Scoot Team


Details of your Scoot Travel voucher(s):
Booking reference:
Your voucher code(s) (with associated value):36549300088200001 (TWD 380.00)

Instructions to redeem your voucher:Once ready to redeem, visit FlyScoot.com to make your booking.
On the payment page, select 'VOUCHER' and enter the code of the voucher you intend to redeem.
The voucher amount will then be offset against the Total Package Price. The balance amount payable will be reflected on the Total Amount Due.
Follow the on-screen instructions to pay the remaining amount by credit card and conclude your booking.
Terms & Conditions:This voucher entitles the holder to credit (of amounts specified) that may be applied toward travel on Scoot marketed and operated flights (Designator Code "TR") in a single booking only. Interline bookings are not permitted.
Voucher may not be exchanged for cash. No cash or credit alternative will be offered if this voucher is not redeemed.
Travel must be booked before 04 March, 2020. Date cannot be extended.
Travel booked or redeemed with voucher is not eligible for frequent flyer mileage accrual and cannot be used in conjunction with any other upgrade awards.
All standard fare rules and conditions of the fare(s) purchased apply, however bookings redeemed with this voucher may not be changed, cancelled, refunded or credited towards other flights.
If the value of the itinerary exceeds the voucher value, you must pay the difference with a credit card. Depending on country of booking, processing fee may apply.
If a voucher balance remains after purchase, it will be forfeited.
A voucher once redeemed, becomes void for further use and cannot be refunded.
Voucher is only valid for the payment of airfare, airport/government taxes and any ancillary services/ fees directly levied and provided by Scoot at the time of booking.
Third-party services marketed by Scoot including, but not limited to, travel insurance, hotel packages, car hire, etc. must be paid separately by the guest.
Scoot does not accept any responsibility in the event that you are unable to utilize the voucher.
Scoot also reserves the right to cancel your booking, even if payment has been made, in the event of any breach of the terms and conditions and you will forfeit the voucher and any payment made without refund, and acknowledge that Scoot has no liability to you.
Voucher is transferable.

您的Scoot旅行優惠券的詳細信息:預訂參考:您的優惠券代碼(帶有相關價值):36549300088200001(TWD 380.00)兌換優惠券的說明:一旦準備好兌換,請訪問FlyScoot.com進行預訂。在付款頁面上,選擇“憑證”並輸入您要兌換的憑證代碼。然後,憑證金額將抵消總包價。應付餘額將反映在應付總金額上。按照屏幕上的說明通過信用卡支付剩餘金額並結束預訂。條款和條件:該憑證使持有人有權在一次預訂中對Scoot上市和運營的航班(指定代碼“TR”)的旅行申請(指定金額)。不允許聯程預訂。優惠券不得兌換現金。如果此優惠券未兌換,則不提供現金或信用替代方案。旅行必須在2020年3月4日之前預訂。日期不能延長。使用優惠券預訂或兌換的旅行不適用於常旅客里程累積,不能與任何其他升級獎勵一起使用。所有標準票價規則和購買的票價條件均適用,但使用此優惠券兌換的預訂不得更改,取消,退還或記入其他航班。如果行程價值超過優惠券價值,您必須使用信用卡支付差額。根據預訂國家/地區,可能會收取手續費。如果購買後仍保留憑證餘額,將被沒收。兌換的優惠券將因無法繼續使用而無效,且無法退款。優惠券僅適用於支付機票,機場/政府稅以及Scoot在預訂時直接徵收和提供的任何輔助服務/費用。Scoot銷售的第三方服務包括但不限於旅行保險,酒店套餐,汽車租賃等,必須由客人單獨支付。如果您無法使用優惠券,酷航不承擔任何責任。如果違反條款和條件,Scoot也保留取消您的預訂的權利,即使已經付款,您將喪失憑證和任何不退款的付款,並承認Scoot對您不承擔任何責任。優惠券可轉讓。


所以這個到底是什麼意思~讓我有看沒有懂~可以麻煩懂的大大幫我解答一下~
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alicewu66 alicewu66 目前離線
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舊 回覆: 酷航英文退款信件 - 2019-03-04, 23:34

你優惠劵代碼要遮蔽,否則被要心人用走就沒了。
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shabushabu2 shabushabu2 目前離線 shabushabu2 已通過手機驗證. 門號所屬國家:Taiwan
背包大俠
文章: 148
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註冊日期: 2016-02-15
舊 回覆: 酷航英文退款信件 - 2019-03-04, 23:40

你付錢買的座位被取消了。退你座位費的方式是現金券台幣380元。你可以再拿來買座位或是自由運用,但必須在2020年三月四日前使用完畢,否則失效
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shokan shokan 目前離線 shokan 已通過手機驗證. 門號所屬國家:Taiwan
背包客
文章: 6
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感謝: 1次/1篇
註冊日期: 2018-02-25
舊 回覆: 酷航英文退款信件 - 2019-03-04, 23:42

謝謝大大提醒~我有更改過了~
可是我想請問一下~因為航班的取消~
我要如何才能退費咧~因為我是用信用卡線上刷卡
可是我近去到他的關網內~全都是英文的讓我不知道如何退費= =
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