背包客棧自助旅行論壇
[廉價航空]被通暑假班機時間更動,但mail只有確定選項,曾經在版上看過不同意可以全額退票,請問各位大大,是要打電話退票嗎?酷航電話超難打...
訂房比價
alices70
背包高手
#1
文章: 75
性別: 秘密
感謝: 11次/10篇
註冊日期: 2015-11-27
舊 時間被改 - 2020-03-12, 10:29
被通暑假班機時間更動,但mail只有確定選項,曾經在版上看過不同意可以全額退票,請問各位大大,是要打電話退票嗎?酷航電話超難打
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rcchen 的頭像
rcchen
版面管理員
#2
文章: 1,516
性別: 男生
感謝: 929次/595篇
註冊日期: 2004-02-07
舊 回覆: 時間被改 - 2020-03-12, 10:40
可以透過以下兩種方式取消訂單:
Facebook page
Call Centre
依照說明,只能退回Scoot Travel Voucher或是改期。
原文載於: 背包客棧自助旅行論壇 https://www.backpackers.com.tw/forum/showthread.php?t=10418856#post11580939

"Customers with flights from Taiwan
Customers with flight bookings originating from Taiwan to Singapore and Japan, with travel periods from 23 January – 31 March 2020 (inclusive), or Taiwan to South Korea, with travel periods from 23 January – 30 April 2020 (inclusive), may contact our Facebook page or Call Centre, to avail of the following options:
Re-route to another Scoot destination (travel date up to 31 August 2020), subject to availability. Change fee will be waived, fare difference applies.
Re-book the flight to a later travel date (up to 31 August 2020) with same origin and destination, subject to availability. Change fee will be waived, fare difference applies.
100% refund of unused itinerary value via Scoot travel voucher.

In addition, Taiwan has formally announced a delay to the Taiwan school summer vacation due to the COVID-19 outbreak, and it will now start from 15 July 2020. Affected customers with flights departing from Taiwan, booking made before 4 February 2020 (date inclusive), with travel periods from 28 June – 15 July 2020 (inclusive), who wish to change their travel plans may contact our Facebook page or Call Centre, to avail of the following options:
100% refund of unused itinerary value via Scoot travel voucher
Re-book the flight to a later travel date (up to 24 October 2020) with same origin and destination, subject to availability. Change fee will be waived, fare difference applies."
原文連結:https://www.flyscoot.com/zhtw/announcements/update-on-COVID-19 (3/10更新)
1人感謝
alices70
背包高手
#3
文章: 75
性別: 秘密
感謝: 11次/10篇
註冊日期: 2015-11-27
舊 回覆: 時間被改 - 2020-03-12, 15:11
感謝rcchen大,有喔,這是針對暑假延後的更改,我有去fb留言了,只叫我等回音,打電話也等好久,昨天發現有這封信,是飛機時間同一天但提早出發的通知,跟暑假延後無關,想說應該可以順勢按取消的按鈕說,結果找不到,只有確定的...
rcchen 的頭像
rcchen
版面管理員
#4
文章: 1,516
性別: 男生
感謝: 929次/595篇
註冊日期: 2004-02-07
舊 回覆: 時間被改 - 2020-03-12, 16:34
引用:
作者: alices70 (原文章)
感謝rcchen大,有喔,這是針對暑假延後的更改,我有去fb留言了,只叫我等回音,打電話也等好久,昨天發現有這封信,是飛機時間同一天但提早出發的通知,跟暑假延後無關,想說應該可以順勢按取消的按鈕說,結果找不到,只有確定的...
我猜是因為取消無法直接透過系統處理,才沒放上取消按鈕,也可能是希望大家接受改期(減少人力負擔)

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