背包客棧自助旅行論壇
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虎航即將併入酷航 ,近期有買虎航機票的人請注意mail訊息

6 6 3630
serena16855
#1
舊 2017-06-15, 14:52
收到mail內文摘錄如下:
Thank you for your support of Tigerair Singapore (“Tigerair”).

Since May 2016, Scoot and Tigerair have been working to integrate reservation systems, flight schedules and connections, conditions of carriage, check-in counters and call centres. Those integrations have since been completed.

Come 25 July 2017, we will be putting the finishing touches to the integration by merging the two airlines to operate under a single brand. With the merger, Tigerair will operate under the Scoot brand, but maintaining the designator code, TR.

This merger is part of our long-term growth strategy and to enable a more seamless travel experience for all our guests.

As with all mergers, we’re aware you’ll have some questions, so we have prepared some Q&As to address some of your key concerns.

How will the merger affect my Tigerair flights?

1. Flight Schedules

Although the Tigerair brand will be replaced with the Scoot brand, your flight schedules (departure/arrival dates and times) will remain unchanged, i.e. your flights will depart as scheduled.

Guests connecting on any Scoot flight will receive a separate email over the next few weeks (either directly or through the travel agency where you made your booking) to inform you of your updated itinerary with the new Scoot designator code (TR). If you have not received the email notification by 23 Jul 2017, please contact our Call Centre

2. Check-In

If you are departing on or after 25 July 2017, please look for the Scoot check-in counters at the airport. Web Check-in for eligible guests and flights may be also performed at FlyScoot.com.
原文載於: 背包客棧自助旅行論壇 https://www.backpackers.com.tw/forum/showthread.php?t=1960021

3. Aircraft/ Fleet Types

With the merger, Scoot will operate two different fleets of Boeing 787 Dreamliner (existing Scoot fleet) and Airbus 320 (Tigerair fleet repainted into Scoot livery). Some of our networks will be served by both fleets, so if you have a preference to travel on either the Boeing 787 Dreamliner or Airbus 320, please ensure you make the right flight selection.

During the booking/flight selection process, the information of operating aircraft will be presented under the “Operated by” section:
The Airbus fleet will be indicated with either A320 or A319 (as repainting will be done in batches, you may still be travelling in a Tigerair aircraft until the re-painting is completed);
The Boeing 787 Dreamliner fleet will be indicated with either B787-9 or B787-8, and the 787 Dreamliner logo
原文載於: 背包客棧自助旅行論壇 https://www.backpackers.com.tw/forum/showthread.php?t=1960021
Brand Merger


4. How can I make changes to my booking?

If you need to amend your booking, please access the Manage My Booking portal on FlyScoot.com, which has been enhanced to manage both Scoot and Tigerair flights. From 25 July 2017, the Tigerair.com website will be disabled and guests will be redirected to FlyScoot.com. You may also contact our integrated Call Centre for assistance.

5. Conditions of Carriage and Terms and Conditions of Booking

Please click here for a copy of the Conditions of Carriage,effective for flights departing on/after 25 July 2017 for your reference. While there may be company name and brand changes, we wish to assure you, the rest of the content remains unchanged. The terms and conditions of booking and fare rules also remain the same.

Too much information? We have also prepared a simple video to explain the merger and how it affects you.
感謝 2
3630 次查看
yanlin419
#2
舊 2017-06-15, 15:35
台灣虎航不是華航獨資嗎!?
怎麼會併入酷航
w226200
#3
舊 2017-06-15, 15:41
引用:
作者: yanlin419 (原文章)
台灣虎航不是華航獨資嗎!?
怎麼會併入酷航
是欣豐虎航併入酷航
感謝 1
linp 的頭像
linp
#4
舊 2017-06-15, 15:42
引用:
作者: yanlin419 (原文章)
台灣虎航不是華航獨資嗎!?
怎麼會併入酷航
他是新加坡虎!!,不是我們台湾虎.
感謝 1
khlin2 khlin2 已通過手機驗證. 門號所屬國家:Taiwan
#5
舊 2017-06-15, 15:45
這裡應該指的是欣豐虎航(台灣虎航就是由這分離出來變成台灣虎航),
欣豐虎航跟酷航是同老闆群,本來的系統各自為獨立,互相可以查詢與訂購!
現在應該是要將欣豐虎航跟酷航的系統整合為一了。

所以這裡指的虎航,不是台灣虎航。
感謝 1
ordtpe 的頭像
ordtpe
#6
舊 2017-06-15, 21:24
Email裏面就已經開門見山的寫了是Tigerair Singapore.
感謝 1
泰愛泰黨 的頭像
泰愛泰黨 泰愛泰黨 已通過手機驗證. 門號所屬國家:Thailand
#7
舊 2017-06-16, 02:02
太好了 趕快合併最好
不然新加坡虎航沒有中文客服 竟在網站上指示可以打台灣虎航客服
(結果跟台灣虎航客服連絡時對方都覺得好笑...)

因為個人想詢問的是10月份出發的新加坡虎航(巴里島→新加坡)機票
是否可以在樟宜機場直接轉機?也就是不需入境出境就可接上酷航飛台北?....
之前酷航不願正面回答 叫我問新加坡虎航 :s
那以後就可以找酷航中文客服問了...