Travel Vouchers to be extended to guests with travel credits
Dear valued guest,
We would like to inform you that we have recently completed our formal debt restructuring exercise on 16 March 2022 and are pleased to provide an update on your travel entitlements with AirAsia X (AAX) now that the legal process is complete.
原文載於: 背包客棧自助旅行論壇 https://www.backpackers.com.tw/forum/showthread.php?t=10485484
Further to the debt restructuring,
travel vouchers will be issued to all guests who have unused credits in their account as well as to those guests who are due to receive credits for their cancelled flights.
These travel vouchers, which will be issued within the next 3 months, will represent the full value of the credits outstanding in your respective airasia rewards member accounts, or due to you at the time of issuance, and will be valid for five years for redemption of AAX services only (flight code D7).
Pending your receipt of the travel vouchers and to reinforce our commitment to prioritise all passengers with outstanding travel credits, all guests are also now able to make bookings for the recently relaunched AAX services (listed below) using their credits with immediate effect in the following manner:
(a) online, via your registered airasia rewards account; OR
(b) for those guests wishing to book travel now, who have not yet received their credits in their airasia rewards member account, please send us an email at aaxrestructuring@airasia.com with the following details:
Please allow three (3) business days for us to process your email request. All guests who have yet to register as an airasia rewards member, please click
here to register using the same email that was used to make the original booking.
For more information, please refer to our FAQs on travel entitlements
here.
In addition, AAX guests who are Scheme Creditors will also receive a one-off payment of 0.5% of the outstanding amount owed to them (as at and up to 30 June 2020) and will be reimbursed on the first anniversary of the completion of the debt restructuring exercise i.e. in March 2023. All such guests are also eligible to receive a portion of AAX's profits in the coming years.*
The past two years have been extremely challenging for AAX due to the unprecedented ongoing effects of the pandemic and closure of international borders. We understand that this has also been a difficult two years for everyone and we wish to reassure you that our guests remain our top priority.
We recently launched our first post-pandemic services from Kuala Lumpur to Sydney as well as to New Delhi and Seoul, which are now available for booking and as world borders continue to reopen, we are in the process of adding new services to all of our popular destinations in the near future.
We look forward to welcoming you back on board with our great value fares and industry leading service.
Yours sincerely,
AirAsia X
如上, 這樣之前未用完的信用帳戶餘額應該是復活了吧! 只是不知何時才會復飛台北.