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青花 青花 已通過手機驗證. 門號所屬國家:Taiwan
#1
舊 2022-05-13, 13:48
Travel Vouchers to be extended to guests with travel credits


Dear valued guest,


We would like to inform you that we have recently completed our formal debt restructuring exercise on 16 March 2022 and are pleased to provide an update on your travel entitlements with AirAsia X (AAX) now that the legal process is complete.
原文載於: 背包客棧自助旅行論壇 https://www.backpackers.com.tw/forum/showthread.php?t=10485484


Further to the debt restructuring, travel vouchers will be issued to all guests who have unused credits in their account as well as to those guests who are due to receive credits for their cancelled flights.


These travel vouchers, which will be issued within the next 3 months, will represent the full value of the credits outstanding in your respective airasia rewards member accounts, or due to you at the time of issuance, and will be valid for five years for redemption of AAX services only (flight code D7).


Pending your receipt of the travel vouchers and to reinforce our commitment to prioritise all passengers with outstanding travel credits, all guests are also now able to make bookings for the recently relaunched AAX services (listed below) using their credits with immediate effect in the following manner:


(a) online, via your registered airasia rewards account; OR


(b) for those guests wishing to book travel now, who have not yet received their credits in their airasia rewards member account, please send us an email at aaxrestructuring@airasia.com with the following details:














Please allow three (3) business days for us to process your email request. All guests who have yet to register as an airasia rewards member, please click here to register using the same email that was used to make the original booking.


For more information, please refer to our FAQs on travel entitlements here.


In addition, AAX guests who are Scheme Creditors will also receive a one-off payment of 0.5% of the outstanding amount owed to them (as at and up to 30 June 2020) and will be reimbursed on the first anniversary of the completion of the debt restructuring exercise i.e. in March 2023. All such guests are also eligible to receive a portion of AAX's profits in the coming years.*


The past two years have been extremely challenging for AAX due to the unprecedented ongoing effects of the pandemic and closure of international borders. We understand that this has also been a difficult two years for everyone and we wish to reassure you that our guests remain our top priority.


We recently launched our first post-pandemic services from Kuala Lumpur to Sydney as well as to New Delhi and Seoul, which are now available for booking and as world borders continue to reopen, we are in the process of adding new services to all of our popular destinations in the near future.


We look forward to welcoming you back on board with our great value fares and industry leading service.


Yours sincerely,

AirAsia X



如上, 這樣之前未用完的信用帳戶餘額應該是復活了吧! 只是不知何時才會復飛台北.
892 次查看
hp520
#2
舊 2022-05-13, 21:53
引用:
作者: 青花 (原文章)
Travel Vouchers to be extended to guests with travel credits


Dear valued guest,


We would like to inform you that we have recently completed our formal debt restructuring exercise on 16 March 2022 and are pleased to provide an update on your travel entitlements with AirAsia X (AAX) now that the legal process is complete.


Further to the debt restructuring, travel vouchers will be issued to all guests who have unused credits in their account as well as to those guests who are due to receive credits for their cancelled flights.


These travel vouchers, which will be issued within the next 3 months, will represent the full value of the credits outstanding in your respective airasia rewards member accounts, or due to you at the time of issuance, and will be valid for five years for redemption of AAX services only (flight code D7).


Pending your receipt of the travel vouchers and to reinforce our commitment to prioritise all passengers with outstanding travel credits, all guests are also now able to make bookings for the recently relaunched AAX services (listed below) using their credits with immediate effect in the following manner:


(a) online, via your registered airasia rewards account; OR


(b) for those guests wishing to book travel now, who have not yet received their credits in their airasia rewards member account, please send us an email at aaxrestructuring@airasia.com with the following details:














Please allow three (3) business days for us to process your email request. All guests who have yet to register as an airasia rewards member, please click here to register using the same email that was used to make the original booking.


For more information, please refer to our FAQs on travel entitlements here.


In addition, AAX guests who are Scheme Creditors will also receive a one-off payment of 0.5% of the outstanding amount owed to them (as at and up to 30 June 2020) and will be reimbursed on the first anniversary of the completion of the debt restructuring exercise i.e. in March 2023. All such guests are also eligible to receive a portion of AAX's profits in the coming years.*


The past two years have been extremely challenging for AAX due to the unprecedented ongoing effects of the pandemic and closure of international borders. We understand that this has also been a difficult two years for everyone and we wish to reassure you that our guests remain our top priority.


We recently launched our first post-pandemic services from Kuala Lumpur to Sydney as well as to New Delhi and Seoul, which are now available for booking and as world borders continue to reopen, we are in the process of adding new services to all of our popular destinations in the near future.


We look forward to welcoming you back on board with our great value fares and industry leading service.


Yours sincerely,

AirAsia X



如上, 這樣之前未用完的信用帳戶餘額應該是復活了吧! 只是不知何時才會復飛台北.
請問大大有收到AirAsia X所退還信用帳戶點數嗎?
也是退到亞航帳戶嗎?
因為我當初與線上客服AVA交涉,是要求退費至原信用卡,結案後就沒消息也沒退費,之後便進入重整。
另外請問信中提到travel vouchers指的是什麼?



nspig nspig 已通過手機驗證. 門號所屬國家:Taiwan
#3
舊 2022-05-14, 09:17
引用:
作者: hp520 (原文章)
請問大大有收到AirAsia X所退還信用帳戶點數嗎?
也是退到亞航帳戶嗎?
因為我當初與線上客服AVA交涉,是要求退費至原信用卡,結案後就沒消息也沒退費,之後便進入重整。
另外請問信中提到travel vouchers指的是什麼?
附件 3335880


我是覺得應該還沒有配發 所以還看不到(或是不是這樣的形式 這就只能等後續看看情況了.......
我自己也有好幾筆都沒有退費 也沒有進信用帳戶 (因為重組後都被拒絕了) 也只能等等看後續了....
不知道是會發全額travel vouchers 還是只是0.5% 還是看不太懂
hp520
#4
舊 2022-05-14, 10:50
引用:
作者: nspig (原文章)
我是覺得應該還沒有配發 所以還看不到(或是不是這樣的形式 這就只能等後續看看情況了.......
我自己也有好幾筆都沒有退費 也沒有進信用帳戶 (因為重組後都被拒絕了) 也只能等等看後續了....
不知道是會發全額travel vouchers 還是只是0.5% 還是看不太懂
因為我是要求退信用卡,所以好奇是否有人退信用帳戶點數成功的?
wuditse
#5
舊 2022-05-14, 14:20
引用:
作者: hp520 (原文章)
請問大大有收到AirAsia X所退還信用帳戶點數嗎?
也是退到亞航帳戶嗎?
因為我當初與線上客服AVA交涉,是要求退費至原信用卡,結案後就沒消息也沒退費,之後便進入重整。
另外請問信中提到travel vouchers指的是什麼?
附件 3335880


我有收到信用帳戶的錢,期限到明年,然後travel vouchers是指旅遊代金券,就是類似他們的禮卷吧,至少到現在都還沒倒...備感欣慰
感謝 1
hp520
#6
舊 2022-05-14, 14:54
引用:
作者: wuditse (原文章)
我有收到信用帳戶的錢,期限到明年,然後travel vouchers是指旅遊代金券,就是類似他們的禮卷吧,至少到現在都還沒倒...備感欣慰
至少還有拿到信用點數,選退費的現在一整個尷尬
Iamwjc
#7
舊 2022-05-16, 00:09
2020年的機票,兩年過去了
無消無息
nspig nspig 已通過手機驗證. 門號所屬國家:Taiwan
#8
舊 2022-05-16, 09:57
真的看不懂的 可以看這一篇文章 雖然是英文的 但可以直接用GOOGLE網頁翻譯 看就很清楚了
重點:
1)代金券將代表未償還的 AAX 積分的全部價值,並將在未來 3 個月內在您的亞航獎勵會員賬戶中自動發放給符合條件的 AAX 客人
2)除了收到全額旅行券外,受影響的乘客還將收到一筆一次性付款,金額為他們未完成的 AAX 航班預訂的 0.5%(根據 2020 年 6 月 30 日應付給計劃債權人的金額)。這將在 2023 年 3 月債務重組一周年之際提供。客人還可能在未來幾年獲得 AAX 的部分利潤,但須遵守解釋性聲明中概述的條款。官方常見問題解答表明,如果 AAX 的 EBITDAR 在 2023-2026 年結束的財政年度低於 3 億令吉,則不會觸發利潤分享機制
https://soyacincau.com/2022/05/13/airasia-x-tra...ynH30rnS5sHJDkO_f57jfk
感謝 1
青花 青花 已通過手機驗證. 門號所屬國家:Taiwan
#9
舊 2022-05-17, 09:38
引用:
作者: hp520 (原文章)
請問大大有收到AirAsia X所退還信用帳戶點數嗎?
也是退到亞航帳戶嗎?
因為我當初與線上客服AVA交涉,是要求退費至原信用卡,結案後就沒消息也沒退費,之後便進入重整。
另外請問信中提到travel vouchers指的是什麼?
附件 3335880


我是在重整之前就已經退到信用帳戶, 只是本來期限只到明年. travel vouchers應該是旅遊代金, 不知是用什麼形式發放, 可能是點數, 電子代金券, 或信用帳戶餘額, 反正它沒有要返還現金, 但因為期限變成五年, 所以只要復飛, 應該就有機會用到. 信中有提到3個月內會發放, 你可以等等看, 如果沒有可能就要詢問客服. 我自己的信用帳戶應該是比照延長五年(我猜的).
青花 青花 已通過手機驗證. 門號所屬國家:Taiwan
#10
舊 2022-05-17, 09:40
引用:
作者: nspig (原文章)
我是覺得應該還沒有配發 所以還看不到(或是不是這樣的形式 這就只能等後續看看情況了.......
我自己也有好幾筆都沒有退費 也沒有進信用帳戶 (因為重組後都被拒絕了) 也只能等等看後續了....
不知道是會發全額travel vouchers 還是只是0.5% 還是看不太懂
信中的0.5%是額外補償, 你原來的錢會全額發travel vouchers, 另會再發一筆0.5%的補償.
hp520
#11
舊 2022-05-17, 10:12
引用:
作者: 青花 (原文章)
我是在重整之前就已經退到信用帳戶, 只是本來期限只到明年. travel vouchers應該是旅遊代金, 不知是用什麼形式發放, 可能是點數, 電子代金券, 或信用帳戶餘額, 反正它沒有要返還現金, 但因為期限變成五年, 所以只要復飛, 應該就有機會用到. 信中有提到3個月內會發放, 你可以等等看, 如果沒有可能就要詢問客服. 我自己的信用帳戶應該是比照延長五年(我猜的).
了解
其實本來就把這筆錢當打水漂了,只是現在又燃起一點希望,好逮補貼一下之後貴森森的機票。
後來發現官網上有一個travel vouchers的欄位
感謝 1
nspig nspig 已通過手機驗證. 門號所屬國家:Taiwan
#12
舊 2022-05-17, 20:04
引用:
作者: hp520 (原文章)
了解
其實本來就把這筆錢當打水漂了,只是現在又燃起一點希望,好逮補貼一下之後貴森森的機票。
後來發現官網上有一個travel vouchers的欄位
附件 3336650
可以請問這個是哪一個APP嗎?? 我在airaisa app 找不到這個欄位
hp520
#13
舊 2022-05-17, 20:35
引用:
作者: nspig (原文章)
可以請問這個是哪一個APP嗎?? 我在airaisa app 找不到這個欄位
亞航app好像只有一個,主頁點Big會員獎勵,再點我就看的到。
感謝 1
black devil 的頭像
black devil
#14
舊 2022-05-20, 20:55
引用:
作者: hp520 (原文章)
了解
其實本來就把這筆錢當打水漂了,只是現在又燃起一點希望,好逮補貼一下之後貴森森的機票。
後來發現官網上有一個travel vouchers的欄位附件 3336650
所以過幾個月?亞航會*自動*退AAX的錢、到受害人(像我)的credit account中?
@怕credit account.快過期、亞航要復飛國際線、我看到年底耶蛋蛋節?
亞洲國多膽小*囉嗦*已流感化,歐盟早多國開飛免驗什么鬼PCR


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